FREQUENTLY ASKED QUESTIONS
Our products are sold online, and in more than twenty outlets that are listed here
Please refer to our sizing chart, located here.
The credit card data encryption is insured by SystemPay, the banking software used on our online retail sites. Concerning the payments made via Paypal (with or without a Paypal account), this is just the most secure and the most used payment platform in the world, with more than 220 million accounts worldwide.
We accept payment by check, bank transfer, and by Paypal and credit cards.
Shipping is free in metropolitan France. All other shipments are divided into two categories, Europe and international shipping. Costs vary according to the size of your order.
Yes, all orders can be tracked here. An email containing your order number will be sent after you’ve placed and paid for your order. This number will be used to track your parcel through the link above. The procedure to follow is simple.
After placing your order, you will receive a confirmation email summarizing your purchases and providing the information necessary to track your order. Next, you will receive an email notification informing you that your package has been received by the post office. From this point, you can track the progress of your order. For more information, refer to the question above about order tracking.
We ship orders every Wednesday. Packages are usually received by the post office in 48 hours, so we generally indicate 4-5 business days in France, and 4-7 business days in Europe and internationally.
Returns are free of charge. If you are unsatisfied with the ordered product or it does not fit, you can return it unwashed and unworn and with all original packaging and labeling to the following address:
SHUTTER CLOTHING
13 RUE DE L'ALMA
69001 LYON
FRANCE
Upon presentation of proof of shipment (scanned and sent to [email protected]), return costs will be reimbursed (one reimbursed return per order).
Receipts are associated with each order. However, we send them by request only, to avoid spamming your inbox. The emailed order confirmation summarizing your purchase should suffice in most instances.
Our t-shirts are 100% cotton and it is necessary to take care of them in order to maintain the quality of the cotton fiber and the image. We recommend washing the t-shirt inside out at 30°C (86°F). Iron the t-shirt inside out on a lower setting.